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Call Agent
Results: 155

#	Item
31	SBR Skills-Based Routing & Inbound Priority Noble ® SBR (Skills-Based Routing) tools help you ensure that customer calls are sent to the right agent every time, increasing first-call resolutions and building customer sa Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2010-08-04 10:24:42 Interactive voice response Electronic engineering Dialed Number Identification Service Call management Skills-based routing Noble Systems Corporation Electronics Routing Toll-free telephone number Telephone numbers Telephony User interface techniques
32	Call for Papers Information Systems Frontiers Special issue on Collaboration Technology in Teams and Organizations Rationale and Aim Add to Reading List Source URL: www.som.buffalo.edu Language: English - Date: 2014-01-28 15:16:38 Behavior Information systems Knowledge management Simulation Agent-based model Ethology Jay Nunamaker Collaborative software Science Groupware Collaboration
33	Urban LandMark CALL FOR PROPOSALS ORGANISATIONAL IMPACT ASSESSMENT (OIA) Introduction Urban LandMark is an evidence based policy change agent, funded by DFID southern Africa. Add to Reading List Source URL: www.urbanlandmark.org.za Language: English - Date: 2013-03-05 08:45:22 Evidence-based policy Interreg Government International relations Politics Department for International Development International development Afghanistan Public Policy Research Organization
34	CTI BAG PBX Integration Noble ® CTI BAG (Blended Agent Gateway) is the industry’s most flexible, most customizable CTI Blending solution. CTI BAG integrates the Noble solution with your existing PBX/ACD environment fo Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2010-08-04 10:17:04 Telemarketing Call centre Noble Systems Corporation Dialer Business telephone system Predictive dialer Telephony Computer telephony integration Electronic engineering
35	Recorder Digital Call Recording Noble ® Recorder digitally records your agent calls and organizes the files for convenient storage so that you can retrieve a high-quality on-line record within seconds (and an archived r Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2010-08-04 10:24:40 Technology Sound recording and reproduction Magnetic tape sound recording Noble Systems Corporation Compact Cassette Interactive voice response Digital recording Call-recording software Voice logging Audio storage Waves Information science
36	Do you operate a contact centre where: The quality of service varies from agent to agent? Synthesys™ can bring all your agents to the level of the best, by not only guiding them through the conversation, but also placi Add to Reading List Source URL: www.noetica.com Language: English - Date: 2014-01-16 11:36:56 Call centre Computer telephony integration Telephony
37	Data Mining and MultiAgent Edited Book CALL FOR CHAPTERS On an Edited Book to Be Published by Springer in 2009 Data Mining and Multiagent Integration Editor: Longbing Cao Add to Reading List Source URL: www-staff.it.uts.edu.au Language: English - Date: 2008-09-26 21:48:01 Complex systems theory Scientific modeling Data mining Science Knowledge Artificial intelligence Data analysis Multi-agent systems Agent-based model
38	BY JOE FLEISCHER Taking Agent Training Beyond the Classroom Y Add to Reading List Source URL: www.ulysseslearning.com Language: English - Date: 2014-06-17 09:27:38 Alternative education Distance education E-learning Agent-based model Skill Call centre Simulation Mentorship Intelligent agent Education Computer telephony integration Telephony
39	Configuring Mozilla Thunderbird for UNSW Exchange system. Introduction Prerequisites 1. You must have a valid UNSW Login ID account and its associated zPass. If you are unsure about this: please call the Service Desk. Add to Reading List Source URL: www.it.unsw.edu.au Language: English - Date: 2011-02-24 22:01:38 Computing Mozilla Thunderbird Email client Microsoft Exchange Server Mozilla Message transfer agent CITmail Software Email Computer-mediated communication
40	MicroSave Briefing Note # 129 Customer Support for E/M-Banking Users Swati Mehta AugustCustomer delight is no longer a ‘nice-to-have’ strategy, Add to Reading List Source URL: www.microsave.net Language: English - Date: 2013-08-02 08:04:21 Electronic commerce Banking Banking agent Customer experience Mobile banking Customer relationship management M-Pesa Sales Call centre Marketing Business Customer experience management

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